An eSIM is an industry-standard digital SIM that allows you to activate a cellular plan without having to use a physical SIM. By buying ESIM you can download data packages directly to your device and start enjoying easy connectivity.

If you haven’t received your QR code for more than 10 minutes, check your spam email folder and contact the customer service center if you don’t receive the code.

E-SIM cards are valid only for the duration of the mentioned plan. If you don’t use your internet out, the remaining volume is not usable.

Call or SMS is not enabled for this service. You will not receive a new mobile number. However, you can use internet-based calls and messages to communicate with your friends and family.

Yes, you need to create an account to view your internet volume through the website.

In order to perform the basic setting of eSIM you must have your mobile phone connected to the Internet.

You can’t extend the volume of your eSIM data. If you need more internet volume, you’ll need to buy a new eSIM profile for your phone.

As long as you want to use it, you shouldn’t delete eSIM. Because you cannot scan the QR code once again because the QR code provided can only be used and activated once and cannot be retrieved.

Only when you have finished using the volume or time validity of your plan can you remove it. If your eSIM doesn’t work, don’t delete it. Contact our customer support first to guide you in identifying and solving the problem.

Yes, eSIM works as a second SIM card. This means that as long as it’s active on your phone, you can also use your regular SIM card while using eSIM.

After installing it on your mobile phone starts. To install, you need to scan the QR code you receive via email.

No, you can buy an e-SIM card at any time and after you scan the QR code and install it, the design will be activated.

You only need a QR code once when activating your eSIM profile. Therefore, after activation of eSIM there is no need for a QR code anymore and it is not important to erase or lose it. Because every QR code can only be activated once, so even if you have the QR and want to scan it again (on the same phone or another phone), you won’t be able to add and activate eSIM on the QR-enabled eSIM on the previously activated QR e-mail.

But before scanning and activating QR, you need to be careful not to lose it or remove it by mistake. If you can’t find the QR code in your emails, you can contact our customer support. Then we can send the QR code back to your email.

Yes, after activating eSIM you can still use WhatsApp with the same number as before. All your messages and contacts will remain safe.

You can access any website or app as long as there are no restrictions on the app or website you want to use.

As long as your phone device allows you to activate the SIM card and the electronic SIM card at the same time, your main number can receive calls.

No, please don’t uninstall your eSIM or you won’t be able to scan the QR code again and eSIM cannot be recovered.

Your eSIM can only be installed on one device and only once. This means that if you remove eSIM from your phone, it won’t be able to reinstall it.

You can scan the QR code directly through your camera app or by following the steps below:

Phone with Persian Menu: Settings -> Connections -> SIM Manager -> Add mobile plan.

Settings -> Connections -> SIM card manager -> Add mobile plan (Add eSIM)

Then follow the on-screen steps to complete the settings.

The APN configuration guide will be provided after purchasing the eSIM service, along with the QR Code received.

It will also be sent to you via registered email.

Check the phones that support eSIM.

Compatible devices with eSIM

Order the eSIM plan according to your destination country.

The QR Code of the purchased service will be sent to you via email.

Scan your QR code.

Enjoy your eSIM.